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FAQ > How do I choose my Satago email address?

How do I choose my Satago email address?

It is possible to customise the email address that Satago uses to send Reminders, Statements and Thank You emails on your behalf to make the email address look more familiar to your customers.

If your regular email address is “accounts@acmewidgets.com” then your Satago email address can be set as “accounts@acmewidgets.satago.co“. This is called setting your “Satago subdomain”

Please be careful when carrying out the following steps. Once chosen your Satago subdomain cannot be changed.

To set your Satago subdomain you must be an Admin user and on a Paid subscription plan. If you are not the Admin user on your account, please ask them to carry out the following steps for you:

Navigate to Settings > Message Settings

message-settings

 

 

 

 

 

On the right-hand side of the Message Settings page you will see the section where you can choose your subdomain:

subdomains

 

 

 

 

 

 

 

 

 

 

 

 

 

Enter your desired subdomain and click “Check Availability”. Remember – you should choose a subdomain that matches your email address. Be careful with spelling.

Gmail, Yahoo! Mail, Hotmail

If you do not use your own domain to for emails (i.e. if you use Gmail, Yahoo! Mail or Hotmail), then you should choose the domain that matches your website address. e.g. a company with the web address www.welshwonders.co.uk but which uses the email address welshwonders@hotmail.co.uk should choose the subdomain “welshwonders”.

Choose subdomain

 

 

 

 

If your selection is available you will see the following message:

subdomain success

 

 

 

 

 

Once you click Confirm new subdomain your new Satago email address is set and cannot be changed.

Note the local part of your Satago email address (i.e. the part before the “@” sign) is automatically matched with the local part of your user email address. Therefore the user with the login joe.bloggs@acmewidgets.com will automatically have the Satago email address joe.bloggs@acmewidgets.satago.co once “acmewidgets” has been chosen as the subdomain.