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FAQ > What happens when I turn Reminders on for the first time?

What happens when I turn Reminders on for the first time?

When you turn on Reminders for the first time, Satago will, the following day, attempt to send the previous Reminder that would have been sent (if you had been using Satago then).

For example:

  1. You turn on Reminders for the first time.
  2. You have an invoice that is currently 16 days overdue.
  3. Satago will, the following day, send the Reminder 3 template, which is normally sent when an invoice is 14 days overdue (by default, but please feel free to change the trigger days here). This information in this reminder will be correct for the day it is sent.
  4. The reminder due when the same invoice is 30 days late will be sent as normal on the 30th day when it is overdue.