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FAQ > What if my customer goes out of business?

What if my customer goes out of business?

We understand how stressful it can be if your customers go out of business and that is why we provide bad debt protection.  If your customer is insolvent, we will repay you 95% of the net invoice amount less our Transaction Fee.  You will then be able to reclaim the VAT from HMRC.  This means you can sleep soundly at night knowing that we have you protected. Of course, the best way to avoid finding yourself in that situation is to check your current and potential customers’ credit ratings on an ongoing basis.  As you know, we have made that easy for you within Satago and encourage you to use that feature.